Privacy Policy – AgniVayu
AgniVayu (operated by PETRI.CHOR Israel) (“the Company”, “we”, “us”) is committed to protecting your privacy when using our online store at https://agnivayu.com.
This Privacy Policy explains how we collect, use, and protect your information in accordance with Israeli Privacy Protection Law, 1981 (as amended in 2024) and applicable international regulations.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
Order and Account Details:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
Communications:
- Messages and inquiries you send us
- Preferences and special requests
1.2 Automatically Collected Information
Technical Information:
- IP address
- Browser type and operating system
- Device identifier
- Pages you visited on the site
- Time and duration of visit
- Source of referral to the site
Cookies and Tracking Technologies:
- Functional cookies (shopping cart, login)
- Analytics cookies (traffic analysis)
- Marketing cookies and pixels
2. How We Use Your Information
2.1 Order Fulfillment
- Processing and shipping orders
- Delivery status updates
- Handling returns and exchanges
- Customer service
2.2 Service Improvement
- Analyzing user behavior
- Improving shopping experience
- Developing products and services
2.3 Marketing Communications
- Updates about new products
- Special offers and discounts
- Newsletter (with your consent)
2.4 Fraud Prevention and Security
- Identifying suspicious activity
- Protecting the website and customers
3. Sharing Information with Third Parties
3.1 Service Providers
Payment Processing: Secure payment processors for transaction processing
Shipping: Courier companies for order delivery
Technical Infrastructure:
- Hosting and server providers
- Information security systems
- Cloud services
Marketing and Analytics Tools:
- Website traffic analysis tools
- Pixels for targeted advertising
- Email marketing systems
- Customer relationship management systems
3.2 Legal Obligations
In cases of:
- Legal requirement or court order
- Protection of our legal rights
- Prevention of fraud or illegal activity
4. Your Rights
Under the Israeli Privacy Protection Law, you are entitled to:
Right of Access – to know what information we hold about you
Right to Rectification – to correct inaccurate or outdated information
Right to Erasure – to request deletion of your information (subject to record-keeping obligations)
Right to Object – to object to the use of information for marketing purposes
Right to Unsubscribe – to cancel newsletter subscription at any time
5. Data Security
We implement advanced security measures:
Technical Security:
- Data encryption (SSL/TLS)
- Secure payment processing
- Protection against breaches
- Regular backups
Organizational Security:
- Restricted access to personal information
- Employee training
- Internal security procedures
In case of a serious data breach, we will notify you and the Privacy Protection Authority as required by law.
6. Retention Periods
- Order Details: 7 years (tax requirements)
- Customer Account: While account is active + 2 years
- Marketing Communications: Until consent withdrawal
- Analytics Data: According to tool settings (up to 26 months)
7. Cookies and Tracking Technologies
Essential Cookies – Always active (shopping cart, login)
Analytics Cookies – Traffic analysis (with consent)
Marketing Cookies – Targeted advertising (with consent)
You can manage cookie preferences through the consent banner on the website or browser settings.
8. International Data Transfers
We sell to customers worldwide, so information may be transferred and processed in countries outside Israel.
We ensure appropriate protection levels or contractual safeguards are in place.
9. Minors
The service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on the website.
11. Contact Us
Email: karina@agnivayu.com
Phone: +972 558857411
Address: Sha’Arei Tshuva St 5 Tel Aviv Yafo, Tel Aviv District, 6653035, Israel.
